Program & Tour Cancellations between 3-14 days of the program date will receive a 50% refund minus a $50 administration fee. Cancellations within 72 hours of the program, no refund.
Rental Cancellations are subject to a $15 administration fee. No show, no refund.
Rental bikes require a pre-authorization on a credit card. This is a hold on funds that secures our bikes while you have them our on the trails. For basic hardtail bookings we require a $1000 pre-authorization. For full-suspension bookings we require a $2000 pre-authorizations. The pre-authorization is not a charge, but a hold on funds until the bike is returned.
All changes in registration, such as date, program, participant or transfer to voucher are subject to a $25 administration fee.
Our crash coverage is an optional extra that can be added onto bike rental bookings. We wish for each customer to treat our bikes like their own, but also realize that when out on the trails things can get damaged. Our crash coverage helps alleviate some of the financial implication of that.
We have four different levels of coverage for you to choose from when booking a bike: