Rental bikes require a pre-authorization on a credit card. This is a hold on funds that secures our bikes while you have them out on the trails. For basic hardtail bookings we require a $1000 pre-authorization. For full-suspension bookings we require a $2000 pre-authorizations. The pre-authorization is not a charge, but a hold on funds until the bike is returned.
Program & Tour Cancellations:
14 days prior to the program start date are subject to a $50 admin / transaction fee.
Within 14 days of the program start date will receive a 50% refund.
Within 3 days of the program start date, no refund.
24hrs prior to the booking is subject to a $15 admin / transaction fee.
Within 24hrs of the booking, no refund.
All changes in registration, such as date, program or participant are subject to a $25 administration fee.
Our crash coverage is an optional extra that can be added onto bike rental bookings. We wish for each customer to treat our bikes like their own, but also realize that when out on the trails things can get damaged. Our crash coverage helps alleviate some of the financial implication of that.
We have four different levels of coverage for you to choose from when booking a bike: